Return & Refund
At Chicavi, customer satisfaction is paramount. In the rare event of dissatisfaction with a purchase, we offer a comprehensive return and refund policy, subject to the following terms and conditions:
Eligibility Criteria:
- Returns accepted within 5 business days of order receipt.
- Products must be in pristine, saleable condition and unworn.
- All original packaging, including jewelry boxes, pouches, and sales receipt, must be returned intact.
- Tags must remain attached to the product in their original condition.
Return Procedure:
- Initiate the return process by contacting our customer service via WhatsApp at +971547571828 or email at info@chicavi.com, providing your name, address, and order reference
- Ship items to our designated facility.
- Client is responsible for all return shipping costs and any applicable import duties.
Disclaimer: Chicavi is not liable for any damage or loss occurring during the return shipping process.
Refund Process:
- Upon successful inspection, refunds will be processed within 7 business days.
- Refund amount will correspond to the original transaction amount received, less any third-party or bank fees.
- Refunds issued to the original form of payment used for purchase.
Shipping Information:
- Return shipping fee within UAE: AED 30.
- GCC and international return shipping fees may vary.
- Client bears responsibility for all return shipping costs and applicable import duties.
Policy Compliance:
Chicavi reserves the right to deny any return or refund request that does not comply with our stated policy.
Final Approval:
- All returns subject to inspection and final approval by our quality assurance team.
- Non-compliance with any aspect of this policy may result in rejection of the return and refund request.
- We are committed to handling all return and refund requests fairly and efficiently, in accordance with these guidelines.
